Purchasing Policies

Disclaimer:

  • Please be aware that since all of our products are handmade, not every soap/scrub/oil may look the same, but they all contain the same ingredients and the same benefits !
  • As well, we are not responsible for any misuse of our products, so we encourage you to follow the directions for each product as stated on the website and/or product¬†labels to ensure proper use.¬†
  • Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. I am not a medical or healthcare professional and do not claim that the use of my¬†products may have a positive effect on pre-existing physical and/or mental health conditions. The information in my listings pertains to the properties of specific ingredients used in¬†the product.

    Refund + Return Policy :

    • RETURNS: Due to the nature of our handmade, single-use products, our company¬†does not accept any items returned.
    • REFUNDS: The only eligible¬†refund is if you request to cancel your order within the time frame stated below.
    • REQUESTING TO¬†CANCEL YOUR ORDER: You¬†can cancel your order with no penalty, all you have to do is reach out to us WITHIN 24 HOURS¬†of your order confirmation email.¬†After 24 hours the order is not eligible for a refund, but we¬†can still cancel your order upon request.
      • Additionally, if you chose 'shipping' then you must¬†email us within 24 hours of your order confirmation email, in the case that your order ships then you are not eligible for a refund. If you have any questions, feel free to email us.¬†
    • All sales are final.
    • If there is something wrong with your order upon receiving it, please email us at littlecherubsoapco@gmail.com¬†we will try our best to help¬†!¬†¬†

    Shipping Policy: 

    • All shipping orders will have a flat rate fee of $9.00
    • Please allow 3 - 5 days for your order to be processed and then shipped.¬† Your order's arrival time is based on where you live, so please give shipping 3¬†- 7 days after you receive your tracking information.¬†All orders will be shipped on the following Wednesday¬†so please plan accordingly.
    • Please ensure that your NAME and ADDRESS are spelled correctly when placing your order. If there is a mistake please email us within 24 hours of placing your order at littlecherubsoapco@gmail.com.

      • If your order has shipped, you¬†must contact USPS at¬†1 (800) 275-8777 to provide them with the correct information.¬†We are not responsible for incorrect spellings on your shipped order.
    • We are responsible for all purchases until it reaches the Post Office. After that, it is out of our control.¬†In the case that your shipment is lost or damaged in transit; Please contact USPS and file a claim for your missing item. We are not responsible for loss, stolen, held, damaged, or missing items.
      • We are not responsible for¬†any shipping issues that may occur, this is handled by USPS. Please contact USPS at¬†1 (800) 275-8777 and provide them with your tracking info.¬†